Welcome to Mizuno Store’s FAQ section. We’ve compiled answers to the most common questions about our performance footwear, shipping policies, and more. If you don’t find what you’re looking for, our Charleston-based support team is always ready to assist at [email protected].

About Our Products

What types of athletic shoes does Mizuno Store specialize in?
We focus on performance-driven footwear for serious athletes across multiple sports:
  • Running Shoes (Neutral & Support categories)
  • Baseball Cleats
  • Tennis Shoes
  • Trail Running Shoes
  • Sportstyle Sneakers
Our collections are divided into Men’s and Women’s categories with dedicated New Arrivals sections.
How do I choose between Neutral and Support running shoes?
Neutral shoes are designed for runners with efficient biomechanics who don’t require additional arch support. Support shoes feature our Wave plate technology to help correct overpronation. If you’re unsure, consider a gait analysis at your local running store.
What makes Mizuno’s performance footwear unique?
Every pair from our Charleston warehouse is hand-checked by former athletes for quality assurance. We engineer our shoes with precision technologies like the Wave plate for dynamic stability, using materials selected for competitive performance.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely in USD.
Can I change or cancel my order after placement?
Order modifications must be requested within 1 hour of placement by emailing [email protected]. Due to our fast processing time (1-2 business days), we cannot guarantee changes after this window.

Shipping & Delivery

What are my shipping options?
We offer two performance-driven shipping methods:
  1. Standard Express ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 business days after dispatch
  2. Free Global Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
Note: Some remote areas and parts of Asia may have restricted delivery options.
How can I track my order?
You’ll receive tracking information via email once your order ships:
  • Standard Express: Track through DHL/FedEx
  • Free Shipping: Track via EMS website
Delivery estimates exclude customs clearance time which varies by country.
Are there additional import fees?
Customers are responsible for any customs fees or import taxes in their country. These are not included in your order total and will be handled by your local customs office.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To initiate a return:
  1. Email [email protected] with your order number
  2. Our Charleston team will provide return instructions
  3. Ship items back in original condition with all tags attached
Refunds are processed within 5 business days of receiving the returned items.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order and returning the original items under our return policy.

Customer Support

How can I contact customer service?
Our championship-worthy support team based in Charleston, SC can be reached at: We typically respond within 24 business hours.
Do you ship to my country?
We ship worldwide to performance-driven athletes, excluding select remote areas and some Asian countries with restrictions. During checkout, enter your address to see available shipping options.

Ready to experience Mizuno’s performance technology? Shop Now & Elevate Your Game